Terms and Conditions

Introduction:

Welcome to Rishtey Online. We are a platform dedicated to helping you find a life partner. By registering, you become part of a community built on trust and hope. These terms govern your use of our services to ensure a safe experience for everyone.

Your Privacy & Data Security:

We respect your privacy: We are committed to protecting the personal information you entrust to us. Your sensitive personal contact details are never shared, sold, or rented to third-party marketers or external agencies. We use your data strictly to facilitate matchmaking on our platform. You retain full control over your privacy settings and who can view your contact information.

Our Commitment to Security: We implement industry-standard security measures including encryption, access controls, and regular audits to safeguard your information. While we take every precaution to protect your data, no online platform can guarantee 100% protection against sophisticated cyber threats. Like any digital service, we recommend using our platform on secure devices and networks for the best protection.

Safe Usage & Liability:

We strive to create the safest possible environment for your partner search by verifying profiles and monitoring activity. However, as an online platform connecting independent individuals, we act as an intermediary.

We encourage you to approach your search with the same wisdom and caution you would use in the real world. Please verify the credentials, family background, and financial status of any interest personally before making a life commitment.

While we take every precaution to filter out bad actors, Rishtey Online cannot be held responsible for personal choices, behavioral conduct off-platform, or any misrepresentation by users. By using our service, you agree to exercise due diligence in your interactions.

Verification & Refunds:

Our Promise: We employ a rigorous verification process to ensure the authenticity of profiles. However, if you ever encounter a profile that seems suspicious or invalid, we urge you to Report It to us immediately using the 'Report' feature on the profile page.

Refund Policy: We stand by the quality of our service. If you have unlocked a contact and if it is fraudulent or invalid, we will verify the profile in question and if found fraudulent or invalid, we will process a refund for that transaction after our internal review is complete. Your trust is our priority.

Code of Conduct:

To maintain a respectful community, the following are prohibited:

• Creating multiple or fake profiles.
• Harassing or being abusive towards other members.
• Using the platform for business solicitation or money requests.

Contact Us:

For any queries regarding these terms or to report an issue, please reach out to us at:

Email: rishteyonline.in@gmail.com

Privacy Policy

1. Information You Provide to Use Our Services

To create your profile and use Rishtey Online effectively, we require the following information:

• Basic Profile Information: Name, age, gender, height, location (city/state), occupation, and education
• Contact Information: Email address and phone number (required for verification and communication)
• Photos: Profile pictures and other images you upload
• Verification Documents: Government ID, address proof (temporarily for verification only)
• Preferences: Partner preferences including age range, location, religion, caste, and other matching criteria
• Payment Information: For premium features (processed securely via third-party payment gateways)

2. How We Use Your Information

We use your information exclusively to:

• Match you with compatible life partners based on your preferences and profile details
• Verify your identity and ensure platform authenticity
• Enable communication features
• Process payments for premium subscriptions and contact unlocks
• Send important service notifications and updates
• Improve our matching algorithms and platform features

3. Information Sharing - Your Data Stays Private

We NEVER share, sell, or rent your personal information:

• Your contact details (phone, email) are NEVER shared with marketers, or third parties
• Profile information is only visible to users
• Payment information is handled exclusively by secure PCI-compliant payment gateways
• We do not share data with advertising networks or data brokers

4. Data Retention Policy

Your information is kept only as long as necessary:

• Profile photos: Retained until you delete your profile
• Verification documents: Deleted immediately after verification - NOT stored anywhere
• Account data: Deleted within 30 days of account deletion request
• Chat history: Deleted when profiles are removed or users request deletion

5. Security Measures Protecting Your Data

We implement standard security practices appropriate for our platform:

• HTTPS Encryption: All data transmitted between your browser and our servers uses HTTPS (SSL/TLS)
• Secure Password Storage: Passwords hashed with industry-standard PBKDF2/SHA256
• Session Security: Secure session cookies with CSRF protection
• Access Restrictions: Limited admin access with strong passwords
• Regular Backups: Automated daily backups with offsite storage
• Contact Privacy: Phone numbers only used for OTP verification, not displayed publicly

Security Disclaimer: While we take reasonable precautions to protect your information, no online service can guarantee 100% security against sophisticated attacks. We recommend using strong passwords and keeping your account information secure.

6. Your Privacy Controls

• Control over who sees your contact information
• Ability to hide photos from non-premium users
• Permanent account deletion with all data removal

7. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be displayed prominently on the platform. Continued use after changes constitutes acceptance of the updated policy.

8. Grievance Redressal

We are committed to resolving your concerns promptly:

• Email: rishteyonline.in@gmail.com
• Response Time: Within 24 business hours